FAQ

Is tracking available for my order?

For US orders:

All orders are sent with tracking through USPS via 3rd-party carrier.

For Canada orders:

You have the option to select tracking during checkout. If you do not purchase tracking, your order will be sent as regular mail via Canada Post. By purchasing without tracking, you acknowledge that we cannot be held responsible for orders that are lost in transit.

For all other countries:

All orders are sent through Canada Post untracked. Message us and we can let you know if we can upgrade the shipping to include tracking (varies by country)

What if I haven't received my order within the estimated time?

We recommend waiting a few extra days if the items are being shipped outside Canada, since processing times can take a little longer at customs. For all countries other than US, please note that if the package has been lost in the mail, we cannot recover it since it is sent through regular mail. We are not held responsible for lost packages. If you prefer to track your order, please see the shipping upgrades at checkout. Please message us if you have not received your order and we will try to work something out with you.